This single was the subject of a PR/customer service battle between Radio Khartoum and GZ Digital, the plant originally chosen to do the manufacturing. It should be kept in mind that vinyl production is more art than science, and things go wrong sometimes. Which is what happened in this case. Regrettably, we had to appeal to the court of public opinion (by way of some carefully placed webpages—which is how you got to this page) in order to shame GZ into setting things right. Which they ultimately did. They even promised us a free pressing in the future to make amends.
We'd like to point out that GZ's vinyl production is usually quite satisfactory, and we particularly like the fact that their printed work (sleeves, etc.) is very nice and exceptionally reasonably priced. Things went very wrong on the vinyl this time around, but you have to remember that all factories screw up from time to time. We hope that GZ's customer service team learned from the public beating they took over this job, and that they will resolve future problems in a much smoother way.
For those who are interested, MHZ103 was ultimately manufactured in the US using the following companies:
Vinyl cutting: Aardvark Mastering
Vinyl pressing and 3-color labels: United Record Pressing
4-color gatefold sleeves with UV gloss: Dorado Press
Everything turned out absolutely gorgeous (particularly the sleeves...though these cost at least twice as much as GZ would have charged).
22 Feb 2005 Update: Just received the free 7" pressing (MHZ305) which GZ promised as a goodwill gesture after the MHZ103 debacle. Things went smoothly this time, in fact, the customer service rep they put on the job was so attentive that she even caught a mistake on our artwork films...in time for us to fix it. For which we can only be thankful.
Click here to go to the regular Radio Khartoum website. |